Refund policy

Damage and Returns Policy

Reporting Damages:

• If an item arrives damaged, you must notify us within 48 hours of delivery.
• Notifications must include clear photographs or videos showing:
  • The damaged item from multiple angles.
  • The original packaging, including visible shipping labels and any signs of damage.

Replacements for Damaged Items:

• We will provide a replacement if damage occurred during transit and adequate proof is provided within the required timeframe.
• Replacement requests submitted after 48 hours of delivery may not be eligible for approval.

Non-Returnable Items:

• Due to the custom nature of our products, all sales are final unless the item arrives damaged or is not to your satisfaction.

Packaging Retention:

• Please retain all original packaging materials until your claim is processed. Failure to provide evidence of packaging damage may result in denial of the claim.